Returns policy
You have 30 days to return your order, no reason needed.
30-day returns
The 30 days start the day after you, or someone you chose, receive the product. If your order arrives in more than one parcel, they start the day after the last parcel arrives.
Better Sleep Guarantee (Halsa Align™)
You only really know a pillow after a few nights. So you can sleep on Halsa Align™ at home for up to 30 days after it arrives. If you don't sleep better, let us know within those 30 days and you get your money back. Please use the pillow with its cover while you try it, and send it back clean and complete.
How to start a return
- Within 30 days of delivery, email hello@sleephalsa.com with your name, order number and the product you want to return. You can also use the form below.
- Within one working day you get a reply with the return address.
- Send the product back within 14 days of telling us.
Conditions
- Send the product back complete, ideally in its original packaging.
- Outside the Better Sleep Guarantee, if a product has been used more than needed to try it, or is damaged or dirty, we may deduct the loss in value from your refund.
- Return postage is paid by you. Keep your proof of postage with tracking.
Refunds
We refund the full amount, including any original delivery costs, within 14 days of your return request, using the payment method you paid with. We may wait to refund until we have received the product or you have shown that you sent it.
Damaged or faulty
If your product arrives damaged or doesn't work properly, email us a photo or short video. We will send a replacement free of charge or give you a full refund. Your statutory rights always apply.
Return form
To: Halsa, hello@sleephalsa.com
I hereby give notice that I cancel my contract for the sale of the following product: [product]
Ordered on / received on: [date]
Order number: [order number]
Name and address: [name, address]
Date: [date]
